Delivery & Returns.

SHIPPING COSTS
United Kingdom: £10.00 (Flat rate)
Europe: £20.00 per item
USA: £25.00 per item
Rest of the World: £30.00 per item

Production will begin within 24-48hours of you receiving your confirmation email. Dependent on the type of garment ordered, completion of your garment will take between 2-6 weeks. Please check the garment description for clarification. Once your order is despatched, you will receive a notification email along with a tracking number. Please understand that due the intricacy and the craftsmanship invested in creating our products, all garments are made to order. Although we cannot offer a refund, but we can offer an exchange or credit note. 

RETURNS & EXCHANGES
Please note that all sales are final! However, if you are not happy with the fit of your order, we are happy to exchange your garment for another size or colour of the same item and cost. The return of the garment, for exchange, is the responsibility of the customer. We will not take any responsibility for items lost during transit and strongly recommend all returns to be sent by recorded delivery.

In the unlikeliness, your order arrives with a fault, please make contact and send us images of the alleged fault to info@desiregreen.co.uk immediately. Upon inspection of your images, if a fault is found, we are happy to provide you with a like for like exchange. If we no longer have that item in stock, a collection will be arranged, brought back to us & mended, should a replacement not be possible (e.g. Limited pieces). Please remember that our products are made to order, therefore we will do our upmost to exchange it as fast as possible if it cannot be mended in-house.

When returning your order, please make sure that the item/s are unused, unworn and still fitted with all tags, security tag and labels. It must be in its original packaging, with no evidence of stains or odours. Failure to comply will result in your order being sent back to you. Unfortunately, we cannot refund duties, taxes or shipping charges (if applicable). 

CANCELLATION
In the unfortunate event that you change your mind, please contact us as soon as possible. Production will begin within 24-48 hours of receiving your order. Therefore, please contact us within this 24-48 hour window should you wish to cancel your order. Any communication received after 48 hours cannot be cancelled.

CUSTOMS & TAXES
DESIRE GREEN is unable to advise what customs charges may be applied to international shipments (UK excluded). Customs charges are applied at the discretion of the carrier and local laws. All customs charges are the responsibility of the customer and will not be covered by DESIRE GREEN. For more information, please contact the customs office of your desired delivery destination so you are not surprised by any unexpected additional charges before ordering. 

All orders are processed Monday through Saturday, excluding Sunday and holidays unless stated. Once the order is with the courier, DESIRE GREEN cannot be held responsible for unanticipated delivery delays, as this is beyond our control. If you have any questions regards delivery & shipping, please do not hesitate to contact us via email on info@desiregreen.co.uk.