PRODUCTS & SERVICES Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
PERSONAL INFORMATION Your submission of personal information through desiregreen.co.uk will not be shared with any third parties and will not be stored unsecured outside of the website platform.
DISCLAIMER DESIRE GREEN aim is for the website to always be up to date; however DESIRE GREEN cannot guarantee this. DESIRE GREEN cannot guarantee that all the products shown online at any given time will always be current and in stock. In the event that any items purchased are out of stock, we will notify you quickly and give you options (if applicable). Due to the colour settings of your computer, the colours of the products shown on our product pages may differ to the actual colour you may receive. We advise you to read the description of the product with care before selection. DESIRE GREEN cannot be held responsible for any such discrepancy.
PRICE CHANGES DESIRE GREEN reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific transaction.
PAYMENT The DESIRE GREEN accepts payment by VISA/MasterCard/American Express/PayPal. The full payment is charged before the package is dispatched. Credit card payment is made with our merchant partner and also PayPal. All transactions are encrypted and 100% secure. Any purchases made through PayPal Credit or any alternative Buy Now, Pay Later service provider will is the responsibility of the customer.
All transactions on www.desiregreen.co.uk are taken using PayPal or Stripe. All transactions are completed on a secure server. As custom orders are taken outside of the website’s system, an invoice will be issued to the customer independently of the system, an invoice will be issued and payment shall be paid via bank transfer of the amount stated on the official invoice. It is compulsory that 50% of the invoice must be received by DESIRE GREEN before production begins.
SHIPPING CHARGES Shipping charges will be added to your order at check out.
CONTACT INFORMATION TO CUSTOMER SERVICE If you have any questions, please contact the customer service at info@desiregreen.co.uk.
FEEDBACK AND COMPLAINTS POLICY Our aim is to respond to customer complaints within a 2-3 working days, either resolving the complaint, or with a timescale for resolution.
CONTRACT On placing an order with www.desiregreen.co.uk we will send you an email acknowledgement confirming we have received your order. This does not constitute acceptance of your order. At the point of dispatch, we will send a confirmation of your order and as confirmation of the order being processed. In the unlikely event that goods are no longer available or there has been a pricing mistake you will be notified immediately. In this situation you will not receive an invoice, your order will be cancelled and there will be no contract between us.
INTELLECTUAL PROPERTY RIGHTS The rights in the designs and content of this website are owned by DESIRE GREEN LIMITED. Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute display post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.
